Customer Service
- How to Order
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- Internet ordering online via our secure website. Simply choose the gifts you would like to purchase and follow the instructions through to checkout to pay securely. We use Paypal as our payment system, where you can pay via Visa, Mastercard or from your bank account. Paypal is safe and secure and you don't need to have an account with them in order to pay. We also accept payment via direct deposit into our bank account - bank details are displayed during checkout, or by credit card where your details come through to us for processing. If you choose to send through your credit card details, we also accept American Express.
- Phone 1300 130 583 Mon-Fri 9.00am-5.30pm to order your gifts or for any other enquiries. We accept credit card payment over the phone. Corporate enquiries are also very welcome.
- Email
for any enquiries, including corporate and special requests.
- Delivery Information
- Delightful Baskets offers delivery to all destinations in Australia, including remote areas and PO Boxes, during business hours Monday-Friday. No deliveries are made on weekends. (Weekend deliveries can be organised for the ACT region, but this will be at the discretion of Delightful Baskets. Please call 1300 130 583 or email ).
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Delivery costs are listed below: ACT & Queanbeyan $6.00 Sydney & Melbourne CBD and Suburbs $12.00 Brisbane & Adelaide CBD and Suburbs $14.00 Perth CBD and Suburbs $15.00 Country NSW, VIC & SA $14.00 Country WA $16.00 NT & TAS all areas $18.00 - A signature will be required at the time of delivery. If you cannot guarantee that someone will be available to sign, you can submit an ‘Authority to Leave’ request and your order will be left unattended at the recipient’s address. (To submit an 'Authority To Leave' request, please do so via the 'Contact Us' page). Alternatively, if the recipient has a PO Box or business address, this makes a good option to ensure someone can sign for the delivery. If no-one is available to sign, a card will be left for the recipient to collect their delivery. If re-delivery is required, further charges may apply. Please ensure the recipient of a gift containing alcohol is aged 18 years or over and is available to sign for the delivery.
- Multiple orders to the one address may incur a reduced delivery rate. This reduced rate will depend on what you are sending. We will contact you with the new delivery costs. For larger corporate orders, please contact us for delivery costs.
- Please note that some baskets may incur a higher delivery cost due to the size and weight of them. We will contact you in regards to the increased cost if this is the case.
- Overnight deliveries are made to all capital cities within Australia if orders are placed before 11am. If an order is placed on a Friday it won't be sent until the Monday so as not to leave your order in the couriers’ warehouse over the weekend. If you would like your order to be delivered on a Monday, please contact us by calling 1300 130 583 or emailing
, and we will send your order out on the Friday. Any orders placed via the website over a weekend will be sent on the Monday.- Most deliveries are made within 1-3 days outside the capital cities, but more remote areas may take up to 5 days or longer (depending on where your gift is going – if you would like a more accurate time frame, please contact us by calling 1300 130 583 or emailing
).- Please note that we cannot 100% guarantee that your order will arrive within these times (especially at peak times). They are a time frame only and can be affected by circumstances beyond our control, such as the weather conditions.
- Delightful Baskets is not responsible for your order once it has left our premises, but please be assured that all care has been taken to make sure your gift is packaged securely. In the unlikely event that your order is damaged in any way, please contact us.
- During the Christmas period, please allow more time for deliveries. To avoid disappointment, please order early as this is the busiest time of the year for us and although most deliveries do arrive on time, please keep in mind that sometimes this may not be the case.
- In the unlikely event that an item is unavailable, we will substitute it with an item of the same or greater value.
- Privacy
- Your privacy is very important to us and we take all matters of security very seriously. Delightful Baskets guarantees not to sell any information provided to us by you and we will only use your information for the processing and delivery of your gift, which will include providing couriers with the necessary information to ensure your gift arrives to its destination.
- Liquor Licence
- Delightful Baskets is licensed to sell liquor. Liquor Licence number – 14005598. It is an offence to sell liquor to anyone under the age of 18 years. Please ensure the recipient of a gift containing alcohol is 18 years or over and available to sign for the delivery.
- Returns and Cancellation of Orders
- Please contact Delightful Baskets immediately if an order you have placed needs to be cancelled. Please note that we do not accept cancellations simply for change of mind, and if your payment has already been processed, the cancellation will be at the discretion of Delightful Baskets.
- If the gift arrives to its destination and has been damaged, or you have any other concerns, please contact us immediately on 1300 130 583. Please note that if your gift has been damaged during delivery, you must contact us within 24 hours of receipt of the delivery. After this, Delightful Baskets cannot proceed with the claim. All other claims for a refund must be made within 5 days of delivery.
- Delightful Baskets cannot be held responsible for any perishable items outside of the ACT and Queanbeyan region.
- All prices are GST inclusive.